Booked the Bentley convertible for my wedding day. Unfortunately the car broke down on its way to the pick up point. Company did send an alternative vehicle however, it showed up an hour late after the ceremony had ended. Bride and Groom had to find their own vehicle (the uncle's car) to leave the hall at the end of the ceremony. Expecting some sort of compensation I felt was not unreasonable!

Worst experience dealing with customer service at this company! Called numerous times asking to speak to the manager and took about a month to speak to someone who was willing to give me an explanation. They denied any culpability on their end put me on hold at which point their assistant said that he had stepped out of the office and will call me back. Never got a call from anyone. WOULD NOT RECOMMEND THIS TO ANYONE!